The Employee Assistance Program is provided by ComPsych® GuidanceResources. It offers employees of the Town of Chapel Hill and their household family members resources for dealing with life situations, including:
- Counseling
- Legal and financial consultation
- Work-life assistance
- Crisis intervention services
The EAP can be used free of charge as needed for emotional, financial, legal or other concerns.
The EAP is strictly confidential. No information about your participation in the program is provided to your employer.
You may wish to contact the EAP if you:
- Are feeling overwhelmed by the demands of balancing work and family
- Are experiencing stress, anxiety or depression
- Are dealing with grief and loss
- Need assistance with child or elder care concerns
- Have legal or financial questions
- Have concerns about substance abuse for yourself or a dependent
Here when you need us.
Call: 800-272-7255
TTY: 800.697.0353
Online: guidanceresources.com
App: GuidanceResources® Now
Web ID: COM589
What to Expect
When you call, you will speak with a GuidanceConsultantSM, a master’s- or PhD-level counselor who will collect some general information about you and talk with you about your needs. The GuidanceConsultant will provide the name of a counselor who can assist you. You can then set up an appointment to speak with the counselor over the phone or schedule a face-to-face visit.
The EAP provides free short-term counseling with counselors in your area who can help you with your emotional concerns.
If the counselor determines that your issues can be resolved with short-term counseling, you will receive counseling through the EAP. However, if it is determined that the problem cannot be resolved in short-term counseling in the EAP and you will need longer-term treatment, you will be referred to a specialist early on and your insurance coverage will be activated.
Find more information on The Hive:
https://thehive.townofchapelhill.org/services/hrd/emp_benefits/pdfs/What_is_an_Employee_Assistance_Program.pdf
https://thehive.townofchapelhill.org/services/hrd/emp_benefits/eap_services/
